Shipping Policy

Order Processing

At Matla Ntsu Store, we strive to process and dispatch all orders as quickly as possible.

• Orders are processed within 1–3 business days after payment has been confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Customers will receive confirmation once their order has been processed and dispatched.

Shipping and Delivery

• We currently deliver throughout South Africa.

• Delivery times may vary depending on your location and the courier service used.

• Estimated delivery times are between 2–7 business days after dispatch.

• Delivery delays may occur during peak periods, adverse weather conditions, or unforeseen circumstances beyond our control.

Shipping Fees

• Shipping costs are calculated at checkout based on the delivery location and package size.

• Any promotional free-shipping offers will be clearly communicated on our website.

Tracking Your Order

• Where available, a tracking number will be provided once your order has been dispatched.

• Customers can use the tracking information to monitor the progress of their delivery.

Incorrect Delivery Information

• Customers are responsible for providing accurate delivery information.

• Matla Ntsu Store will not be responsible for delays or failed deliveries resulting from incorrect or incomplete addresses supplied by the customer.

Damaged or Lost Parcels

• If your order arrives damaged, please contact us within 48 hours of receiving your parcel and provide photographs of the damaged item and packaging.

• If a parcel is lost in transit, we will work with the courier company to investigate the matter and provide a suitable resolution.

Contact Us

If you have any questions regarding shipping or delivery, please contact us via:    please contact us through our official email address or WhatsApp support channel.

Matla Ntsu Store is committed to providing a reliable and efficient delivery service for all our customers.